Check you're using your voucher code, not the promo code supplied by your employer. The promo code is for requesting your voucher through your workplace link; the pharmacy needs the code printed on that voucher. If it still fails, check the points below in order.
1. You used the company promo code
Your company's promo code won't work on a pharmacy's booking site. Open the voucher link your employer sent you, use the employer-provided promo code to request a voucher for your chosen pharmacy or pharmacy group, then book with the voucher code printed on it.
2. Typing error
Copy and paste the voucher code instead of typing it. Codes mix capitals and numbers, so O and 0, or I and 1, are easy to mix up.
3. The code is already used
Each voucher code works for one booking, for you, the employee. A booking you don't turn up to counts as a used voucher, because we are still charged for it. If you can't make it, cancel through your booking confirmation as early as you can.
4. The voucher has expired
Your voucher shows its end date. Most run to 31 August, but some pharmacies finish earlier, and last season's codes never work. If your pharmacy group has finished for the season, email us and we'll help you find another option.
5. The voucher isn't valid yet
Vouchers usually start in the last week of March. Before the start date on your voucher, the code is rejected.
6. Wrong pharmacy
Your voucher works only at participating stores of the pharmacy group you chose. A Priceline voucher won't work at Chemist Warehouse, for example. Book through the pharmacy group's booking site shown on your voucher.
Other things that block a voucher
- You're eligible for a government-funded flu vaccine. If you're eligible under the National Immunisation Program (NIP), the voucher doesn't apply: you get the government-funded vaccine instead, from a pharmacy or your GP. To check whether you're eligible, ask the pharmacy or see the Australian Government's flu vaccine information.
- A state government program covers you. Some states, such as Queensland and Western Australia, have run government-funded flu programs in past seasons. While one covers you, the voucher doesn't apply.
Still stuck?
Email flu@corporatecare.com.au.