Flu voucher problems
Code not working, lost voucher, expiry dates and what to do when the pharmacy can't help.
My voucher code isn't working
Check you're using your voucher code, not your company's promo code. The promo code only downloads a voucher from FluVouchers.com.au; the pharmacy needs the code printed on that voucher. If it still fails, check the points below in order. 1. You used the company promo code Your company's promo code won't work on a pharmacy's booking site. Go to FluVouchers.com.au, use the promo code to download a voucher for the pharmacy chain you want, then book with the voucher code on it. 2. Typing error Copy and paste the voucher code instead of typing it. Codes mix capitals and numbers, so O and 0, or I and 1, are easy to mix up. 3. The code is already used Each voucher code works for one booking, for you, the employee. A booking you don't turn up to counts as a used voucher, because we are still charged for it. If you can't make it, cancel through your booking confirmation as early as you can. 4. The voucher has expired Your voucher shows its end date. Most run to 31 August, but some pharmacies finish earlier, and last season's codes never work. If your pharmacy chain has finished for the season, email us and we'll help you find another option. 5. The voucher isn't valid yet Vouchers usually start in the last week of March. Before the start date on your voucher, the code is rejected. 6. Wrong pharmacy Your voucher works at any participating store of the chain you chose, anywhere in the country, and only that chain. A Priceline voucher won't work at Chemist Warehouse, for example. Book through that chain's booking site. Other things that block a voucher - You're eligible for a government-funded flu vaccine. If you're eligible under the National Immunisation Program (NIP), the voucher doesn't apply: you get the government-funded vaccine instead, from a pharmacy or your GP. To check whether you're eligible, ask the pharmacy or see the Australian Government's flu vaccine information. - A state government program covers you. Some states, such as Queensland and Western Australia, have run government-funded flu programs in past seasons. While one covers you, the voucher doesn't apply. Still stuck? Email flu@corporatecare.com.au.
When does my flu voucher expire?
Your voucher's expiry date is printed on it. Programs usually run until 31 August, but some pharmacy partners finish earlier, so check the date before you book. When vouchers start and stop - Start: vouchers usually start working in the last week of March. Before the start date, the pharmacy's booking site will reject the code. - End: programs normally run until 31 August, but some pharmacy partners finish corporate vouchers earlier. Smaller stores sometimes stop before their chain does. We stop offering a pharmacy's vouchers about a week before that pharmacy's end date, so you shouldn't be able to download a voucher the pharmacy can no longer honour. Your workplace may set its own deadline Your company's code can have a download deadline, for example no downloads after the last week of June. If the code won't give you a voucher, ask your wellbeing organiser or People & Culture team whether a deadline has passed. Vouchers don't carry over A voucher is for the season it was downloaded in. Last season's voucher won't work this season, and each voucher is for one person and one booking. If your voucher has expired or your pharmacy has finished Email us. We'll check what your workplace's program still allows and help you find another option. If the problem is the code itself, see My voucher code isn't working. If the pharmacy has stopped offering flu shots, see The pharmacy can't give me my flu shot. Still stuck? Email flu@corporatecare.com.au.
I've lost my flu voucher
You can't really lose a voucher, because we can always issue a new one. Email us and we'll resend it. You may also still have the original, which was emailed to you as a PDF right after you downloaded it. Find the original first 1. Search your inbox for the email you got when you downloaded the voucher. If you used a work address, check there as well as your personal one. 2. Check your spam or junk folder. If the email isn't there, check that you typed your address correctly when you downloaded the voucher. 3. Open the email. It has three options: download the voucher to your phone or computer, add it to Apple Wallet, or save it to Google Pay. A wallet app keeps it on your phone when you book. You can print it again Printing the same voucher again is fine. Each voucher is for one person and works for one booking, so don't share it. Once it has been used, it can't be used again. Can't find the email? Email us with your workplace name and the email address you used, and we'll resend your voucher. Still stuck? Email flu@corporatecare.com.au.
The pharmacy can't give me my flu shot
Try another store of the same chain, or email us if your chain has finished for the season. The chain has run out or finished for the season Check the end date printed on your voucher. Some pharmacy partners finish corporate vouchers before the usual 31 August, and stock can run out. Email us straight away. We'll look at what your workplace's program still allows and find you another option. This store doesn't offer flu shots Not every store in a chain gives flu shots, and smaller stores often stop early. Your voucher works at any store of your chain that takes vouchers, anywhere in the country, so you don't have to stay with that store. 1. Open your chain's booking site, the one named on your voucher. It shows which stores take vouchers. 2. Search for stores near you, and widen the search radius if nothing comes up. 3. Book a store that shows availability. If no store of your chain is close enough, email us. The pharmacist says it's not suitable for you Pharmacists check each person before vaccinating. If yours decides you shouldn't have the shot at the pharmacy, ask them what the reason is, so you can tell your doctor. Then see your GP, who can advise on what's right for you. Please also email us with the reason, and we'll advise on your voucher. If the pharmacist says you're eligible for a government-funded flu vaccine under the National Immunisation Program, the voucher doesn't apply. You can have that vaccine at a pharmacy or your GP. Check who is eligible on health.gov.au. Still stuck? Email flu@corporatecare.com.au. Sources: health.gov.au, influenza (flu) vaccine
Do I have to pay anything for my flu shot?
No. Your voucher covers your standard flu shot, and a shot at your workplace clinic costs you nothing extra. Using your voucher - The voucher covers the standard flu vaccine. If you ask for a different vaccine it doesn't cover, such as a cell-based one, the pharmacy may charge you the difference. - You don't need a Medicare card to use a voucher. Bring it if you have one. - The voucher has no cash value. You can't exchange it for money or use it to pay for anything else. If you're eligible for a government-funded vaccine Some people can get a flu vaccine that is government-funded under the National Immunisation Program (NIP). If that's you, the voucher doesn't apply and pharmacies must not use it. You get the government-funded vaccine instead, and you can choose a GP or a pharmacy. Some GPs and pharmacies charge a consultation or service fee, so ask when you book. To check, see who is eligible on health.gov.au. 65 or over? See I'm 65 or over: which flu shot should I have? In New Zealand, check whether you can get a funded flu vaccine on Pharmac's flu page. State programs Some states, such as Queensland and Western Australia, have run government-funded flu programs in past seasons. While one covers you, your voucher doesn't apply. Still stuck? Email flu@corporatecare.com.au. Sources: health.gov.au, influenza (flu) vaccine: if you are not eligible, consultation or service fee.