Check you're using your voucher code, not your company's promo code. The promo code only downloads a voucher from FluVouchers.com.au; the pharmacy needs the code printed on that voucher. If it still fails, check the points below in order.

## 1. You used the company promo code

Your company's promo code won't work on a pharmacy's booking site. Go to FluVouchers.com.au, use the promo code to download a voucher for the pharmacy chain you want, then book with the voucher code on it.

## 2. Typing error

Copy and paste the voucher code instead of typing it. Codes mix capitals and numbers, so O and 0, or I and 1, are easy to mix up.

## 3. The code is already used

Each voucher code works for one booking, for you, the employee. A booking you don't turn up to counts as a used voucher, because we are still charged for it. If you can't make it, cancel through your booking confirmation as early as you can.

## 4. The voucher has expired

Your voucher shows its end date. Most run to 31 August, but some pharmacies finish earlier, and last season's codes never work. If your pharmacy chain has finished for the season, email us and we'll help you find another option.

## 5. The voucher isn't valid yet

Vouchers usually start in the last week of March. Before the start date on your voucher, the code is rejected.

## 6. Wrong pharmacy

Your voucher works at any participating store of the chain you chose, anywhere in the country, and only that chain. A Priceline voucher won't work at Chemist Warehouse, for example. Book through that chain's booking site.

## Other things that block a voucher

- **You're eligible for a government-funded flu vaccine.** If you're eligible under the National Immunisation Program (NIP), the voucher doesn't apply: you get the government-funded vaccine instead, from a pharmacy or your GP. To check whether you're eligible, ask the pharmacy or see the Australian Government's [flu vaccine information](https://www.cdc.gov.au/diseases/influenza-flu).
- **A state government program covers you.** Some states, such as Queensland and Western Australia, have run government-funded flu programs in past seasons. While one covers you, the voucher doesn't apply.

## Still stuck?

Email flu@corporatecare.com.au.